You may request a return within 30 calendar days after delivery. Email [email protected] with your order number and the items you wish to return. We will provide return instructions and the return address. Please contact us before sending items; our business address is not an automatic return destination.
Return conditions
Items returned for a change of mind must be unused, in their original condition, with their original packaging and included components. For damaged, defective, or incorrect items, contact us with a description and, where possible, photos. These items do not need to meet the unused condition requirement.
Return shipping and charges
Customers pay return shipping for a change of mind. We cover reasonable return shipping for damaged, defective, or incorrect items and provide instructions. There is no restocking fee. Original standard shipping is free. No return postage will be deducted without disclosure and agreement.
Refunds
We inspect returns within 3 business days of receipt and email the outcome. Approved refunds are issued to the original payment method within 5 business days after inspection. Your payment provider may need an additional 5–10 business days to post the credit. If a refund is delayed, email us. For an exchange, request a return and place a new order.
Cancellations
Email us promptly to request cancellation. Orders can be cancelled before dispatch. After dispatch, the return process applies. This policy does not limit any rights provided by applicable law.
Glow Pebbles
18602 River Woods Dr.Bend,OR,US,97702
Email: [email protected]
Last updated: November 11, 2026.